Your appointments are very important to The Loft Salon and Spa, and they are reserved especially for you. We understand that sometimes scheduled adjustments are necessary. therefore, we respectfully request at least 24 hour notice for cancellations.

As a courtesy, clients will receive an e-mail and follow up confirmation via telephone prior to the appointment date. Please understand that is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Cancellation Policy

We require 24 hour notice for cancellations of ALL scheduled services.

Clients canceling after the 24 hours of their scheduled appointment, will be required to pay 100% of the service reserved in order to continue booking with The Loft Salon and Spa.

Same day scheduled appointments are not subject to this policy, however clients will be required to leave a credit card on file to book future appointments.

LATe arrivals

If you think you may be late for your appointment, please call the salon and let us know.. After 15 minutes, we will try to accommodate, however, clients should be aware that their appointment may be altered or moved.

NO SHOWS

If you do not come to your scheduled appointment, and do not cancel 24 hrs in advance, you will be subject to pay the FULL AMOUNT of the reserved services.

You will also be required to have a credit card on file to secure any future bookings.

Clients who no show on more than one occasion, will be required to pay in full before any appointments are booked, unless they have a series bundle to cover the reserved appointment.

SERVICES

We have a no refund policy on services completed at our salon. We offer complimentary adjustments within 7 days of the completion, pending management approval.

PRODUCTS

No refunds on product purchases. We offer an exchange or salon credit for up to 5 days on UNOPENED products per management approval.